Our Philosophy

Welcome to the Pediatric Emergency Department web site for parents.

A visit to an Emergency Department is never planned and is always a stressful event for both the child and the parent.

We know this and have designed the "Parents" section to answer the many questions you might have.

Here are the Directions to the Pediatric ED and information how to Contact Us.

The Information section is filled with useful tips to help you navigate the puzzling world of an Emergency Department.

From Triage to Discharge it will answer many of the questions you might have. It explains the various services and their function, including our Guest Services and the Child Life Specialist.

We have paid attention to the many details you might find helpful.

Here are just a few examples:
Where to park your car?
How to get food?
Will somebody speak our langauge?
What distractions are offered for children and parents?
How can I contact my family back home?
Which pharmacies are open in the middle of the night?
How is my follow up referral to LPCH handled?

However, your child's wellbeing is our highest goal.
Our "Ouchless ED" philosophy is at the core of this and we are experts in treating pain.
Drawing blood and giving a shot hurts and setting a bone hurts even more.
We apply a range of interventions to reduce this trauma for your child at every step of the way. Topical skin anesthetics and cryo sprays before blood draws, the use of skin adhesives instead of sutures are just the beginning. Intranasally administered pain medications and the safest procedural anesthesia allow us to reduce the pain and associate anxiety for your child.

So browse our web site, see the facility, learn about the physicians and staff, have your child explore the Packard Kids Connection section.

We always try to do our best but we don't claim to be perfect. Please let us know how we can do better and what you find worked well. After every visit you will receive a patient satisfaction survey from Press Ganey. We encourage you to fill it out so we can provide an even better experience for you and your family and other children in the community.



Bernard Dannenberg, MD, FAAP, FACEP
Medical Director of the 
Pediatric Emergency Department